Pre-sale service
Product Consultation and Recommendation
To introduce the type, specifications, load, performance characteristics of semi-trailer to customers in detail, and recommend the appropriate model configuration according to customers' transportation needs.
Provide Materials and Visits
Provide product catalogs, brochures, technical materials, etc., and invite customers to visit the production workshop to understand the production process and quality control process.
Customized Service
Customized design according to the special needs of customers, such as the size, structure, color, etc.
In-sale service
Contract Signing and Clause Interpretation
Sign a sales contract with the customer, explain the contract terms in detail, including price, delivery time, payment method, after-sales service, etc., to ensure that the customer clearly understands the rights and obligations.
Vehicle Production Progress Tracking
Timely feedback to customers on vehicle production progress, so that customers understand the production situation of vehicles, if there is a delay or problem, communicate with customers in advance and negotiate solutions.
Assist With Relevant Procedures
Help customers with vehicle registration, insurance, purchase tax and other related procedures, provide necessary documents and guidance.
After-Sales Service
Quality Warranty
Provide a certain period of quality warranty service, non-human quality problems occur during the warranty period, free maintenance or replacement of parts.
Technical Support and Training
Provide technical support to customers, answer questions during use, and train customers' drivers and maintenance personnel to master vehicle operation, maintenance and simple repair skills.
Spare Parts Supply
Establish a perfect spare parts supply system to ensure that customers can purchase the original spare parts in time and shorten the vehicle maintenance time.
Fault Rescue
Provide 24 hours a day service, when the vehicle in the process of failure, timely dispatch maintenance personnel for technical guidance services.